- Must be returned within 7 days of receipt (days include availability of collection).
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- You are responsible for the returns shipping costs.
- Please Note: Shipping and handling charges are not refundable. Packages arriving via Cash Deposit may be denied, or the Cash Deposit amount will be deducted from your returns amount.
- Sale items may not be exchanged or returned.
- Complete the returns form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
NOTE: When returning footwear, do not use your shoe box as your shipping box.
- Place the return form from your original invoice on the outside of your package along with your customs document, to expedite delivery.
- Ship your package using a trackable, insured shipping method. NIWIBI cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- You will receive an email once your return has been processed. Please allow 30 business days from the time we receive your return for it to be processed.
Refunds & processing time
You will be notified via email to the address listed on your account when the returns transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from NIWIBI.
Need a different size/colour?
In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. You'll get the right size or colour fastest if you simply place a second order. Once we receive your return, we'll credit your account.