Use of the Website Welcome to NIWIBI website (the "website"). By accessing this website you agree to these terms and conditions (the "Terms"). If you do not agree to them you may not use this website and should leave it immediately. NIWIBI.com is an online service of NIWIBI (“NIWIBI"/"We"/"our"/"us") provided solely for your personal use for the sale of clothing, accessories and other Items (“Items”) and Services ("Services").
We have taken great care to ensure that the prices and items on our website are presented as accurately as possible. However at times affiliate links may not be updated and prices may vary, colour clarity will also depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.
To be eligible to purchase Items on this Website you must:
- be the holder of a valid debit/credit card if chosen as method of payment
- have sufficient funds to make payment by cash deposit if chosen as method of payment
- warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects
If your personal information changes then please notify us immediately by contacting Customer Care on the following email CustomerCare@niwibi.com.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
By using this site you agree to comply with, and be bound by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
Making a purchase When you order an Item from NIWIBI.com you are offering to buy it for the price stated (we will advise if price differs), subject to these Terms.
You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm and Place Order] button at the end of the on-line order process. Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card or an email acknowledging the exact details of your order, providing you with payment bank account details and the value of your order (in Nigerian Naira or UK Pounds) that will need to be deposited or transferred to the stated Bank Account. This is not an order confirmation or order acceptance from NIWIBI.com. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email. If you require any information regarding your order(s) please contact Customer Care on +44 (0) 20 8648 2442 during our office hours of 9:30am to 2:30pm GMT Monday to Friday and 9:00am to 7:00pm GMT Saturday, or email CustomerCare@niwibi.com We may not accept your order if (i) an item you have ordered is out of stock, (ii) If you card is due to expire within 28 days of your purchase date (ii) we are unable to obtain authorisation for your payment or (iv)if we do not receive payment within the stipulated cash deposit timeframe (v) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in section 3b below. We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.
Price and Delivery
Orders Currency: Your card will be charged to the equivalent of the UK). When paying by credit/debit card we charge customers in Pound Sterling, when paying by cash bank transfer or cash deposit customers have the option of paying in Nigerian Naira or Pound Sterling. All Prices on the site are shown in UK Pound Sterling.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at CustomerCare@niwibi.com and we will track your shipment for you.
If your order is not delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.
All new orders are deemed separate and each is treated individually.
As NIWIBI.com online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.
Please visit our Delivery Section for full details regarding deliveries.
Returns Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.
Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
Discount Codes You may occasionally receive discount codes from us, via e-mail or through promotional materials.
Promotional codes may be based on a minimum spend and will always exclude delivery charges (unless otherwise stated). Offers will expire at 23:59GMT on the date stated in the advertisement. You may be required to follow a link to an associated website before being eligible for any promotional discounts. NIWIBI are unable to refund orders where the stated links are not followed. NIWIBI do not accept any responsibility for any third party websites. Should you cancel or return items from an order where a promotional code has been used, no refund of this promotional code or equivalent value will be provided. Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. Some discount codes may be redeemed both in store and online, or when specified, for online purchases only. Again, this will be stipulated at the time of promotion and on accompanying promotional materials. On an order where an item exchange is requested, the new total value of the order (excluding delivery costs) must be equal to or higher than the monetary value of the original order. We will not be able to accept any exchanges for items of a lesser value. When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The 'discount' will not be refunded. Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued. Only one discount voucher can be used per order.
Credit Cards NIWIBI.com allows orders to be processed online, or over the phone, using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Contacting Us If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email us at CustomerCare@niwibi.com or please call on +44 (0) 20 8648 2442 during our office hours of 9:30am to 2:30pm GMT Monday to Friday and 9:00am to 7:00pm GMT Saturday.
If you would like to contact a Customer Support Representative about a general enquiry please e-mail CustomerCare@niwibi.com
Copyright and Trade Marks All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of NIWIBI, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of NIWIBI, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Third Party Links We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by NIWIBI.com shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.
Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.
We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms, please contact us by email at CustomerCare@niwibi.com
Governing Law Your use of this Website and any purchase by you of any Item from NIWIBI.com shall be governed by English law and you hereto submit to the exclusive jurisdiction of the English courts.
We use your information only for the following purposes:
- maintaining your registration
- for statistical purposes to improve this Website and its services to you
- to serve website content to you
- to administer this Website
- to notify you of products or special offers that may be of interest to you
- to send you information by post or email. You can contact us at any time in writing or by email and on 30 days' notice at your request we shall stop marketing to you. We will not release your personal details to any company outside of the NIWIBI.com group of companies. If you wish to unsubscribe from receiving promotional emails or direct mail from NIWIBI.com, please send an email to email@example.com inserting 'Unsubscribe' as the subject. Please ensure that you also include the email address that you wish to be unsubscribed (if it is not the email address that you send the email from), your full name and your full postal address.
- NIWIBI.com uses non-personally identifiable information to tailor online ads so they are more relevant to you. The data collected is used for this purpose only and will not be shared with any third parties. You may choose to opt out of NIWIBI.com use of this information. If you opt-out, the third party will place an opt-out cookie on your Internet browser. Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. To opt out please click here.